Low Price Guarantee
We work hard with our suppliers to make sure that we are able to offer you the best price on their products.
1 - We will make every effort to ship your order within 1 business day.
2 - Whenever possible, we will send you a tracking number you can use to find out when your product will be delivered.
Full Refund - Like New - To Qualify for a full refund, try garments on your pet over a tee shirt. Try boots on over a sock. Products that qualify for a full refund are ones that were tried on once, over a sock or tee shirt, didn't fit, were repackaged and returned.
Partial Refund - Cleanable. The product was tried on once, but a tee shirt or sock was not used and there are a few hairs on it. If we feel that we can restore the product to "new" by cleaning it, you will be charged a 20%-50% restocking charge depending on the amount of cleaning & repacking necessary.
Partial Refund - Discountable. The product was tried on once and was slightly soiled or scratched. It is still in good condition, but is no longer new. If your return cannot be brought to 'new condition' we will offer you a refund and re-sell the product as used at a discount. The refund is usually between 25% and 75%.
No Refund - If the product has been used, soiled, our staff feels it's just too gross to clean, or is otherwise not resellable, we will consider donating the product to a shelter. If you specify, we will donate the product in your pet's name. Items ordered from other companies through HandicappedPets.com (Carts, Ramps, Steps, etc.) are warranteed through the manufacturer and cannot be returned to HandicappedPets.com.
Your Options - If you send a product back to us, you may specify that the product be returned to you if a refund is not available. You will be asked to pay shipping. If you decide to refuse the package we will need to charge you for the return shipping.
Payment may be made by credit card where the credit card companies will guarantee security. In some cases, trade references or a bank check with funds drawn on a US bank may be required
We'll gladly ship anywhere on the planet. You will be responsible, though, for shipping and handling charges. The shipping calculator on our shopping cart does not always accurately calculate for International shipping. Email us for a quote on international shipping or get the rate yourself at www.usps.com (post office site) or www.ups.com (UPS site). Our zip code is 03031. Our handling charge for international orders is $15.00. All international orders will be verified with customer service thru email before shipping
IMPORTANT: Many countries charge taxes, duties, and import fees. You are responsible, and agree to find out if any additional charges apply and pay for all of these charges.
All photographs sent to us because the property of Handicapped Pets, Inc. d/b/a HandicappedPets.com . By sending them, you give us the right to use the photos in any way we choose including articles, advertisements, packaging, promotional material, and on the website.
3 Bud Way., Suite 25
Nashua, NH 03063
Phone: (603) 577-8854 or (888) 811-PETS
Fax: (603) 584-9349